Free, confidential initial reviewUK-wide supportinfo@holidayparkownershelp.co.uk

Independent help for UK holiday park owners

Were you given the full picture when you bought your holiday home?

If rising pitch fees, unexpected charges, resale restrictions or broken promises have left you feeling trapped, tell us what happened. We’ll help you understand your possible next step.

Free initial reviewNo obligationConfidential

Free · Confidential · No obligation

Check your circumstances

Answer a few questions for a focused initial review.

Step 1 of 10
What concerns you most?

Select everything that applies.

Which operator and park is involved?
Where is the holiday park?
Do you still own the caravan or lodge?
When did you buy it?

An approximate year is fine if you are unsure.

How much did you pay?

Include the caravan or lodge package price before ongoing site fees.

How was the purchase funded?
What happened to your annual pitch or site fee?

Leave a box blank if you do not know.

What were you told, and what evidence do you have?
Where should we contact you?

Submitting this form does not create a solicitor–client relationship or guarantee that a claim can be pursued.

We review concerns involving independent parks and major UK operators, including

HavenParkdean ResortsPark Holidays UKAway ResortsDarwin EscapesVerdant Leisure

Your ownership deserves a proper review

A holiday home should not become a financial trap

Static caravan and lodge owners often discover that the reality of ownership differs sharply from what they understood at the point of sale. The important question is not simply whether your caravan lost value—it is what you were told, what was left unexplained, and what your contracts actually say.

Common owner concerns

What has happened in your case?

Every situation is different. These are some of the issues owners ask us to review.

01

Misleading sales promises

Claims about value, investment, lifestyle, income or long-term affordability that influenced your purchase.

Explore mis-selling concerns → 02

Rising pitch and site fees

Annual charges that rose differently from what you were told or appear unclear under the agreement.

Review pitch fee issues → 03

Depreciation and resale

A buy-back or trade-in figure far below the purchase price, or restrictions that make selling difficult.

Understand resale problems → 04

Rental income shortfalls

Letting projections that did not cover the pitch fees and running costs as expected.

Check rental promises → 05

Hidden fees or commission

Finance commission, utilities, passes, management deductions or sale charges that were not made clear.

See hidden cost concerns → 06

Age limits and removal pressure

Demands to upgrade, sell, remove the unit or leave the park because of an age or licence rule.

Review age-limit issues →

A clear first step

Tell us the facts. We’ll help organise the picture.

You do not need to know which law may apply. Start with the practical details: what you bought, what it cost, what you were promised, and what changed.

Start my free assessment
  1. 1

    Complete the short assessment

    It normally takes around three minutes and helps us understand the value and nature of the issue.

  2. 2

    We review your circumstances

    Your information is considered against the documents, promises and costs that may be relevant.

  3. 3

    Discuss possible next steps

    If the matter appears suitable for further review, an appropriate specialist can explain the available route and any terms.

Documents can make the difference

Do not worry if you do not have everything

Useful evidence can include the purchase agreement, licence or pitch agreement, sales emails, handwritten notes, brochures, finance papers, pitch-fee statements, letting projections and any resale or buy-back offer.

Even if important promises were made verbally, tell us what was said, who said it and when.

Helpful information to gather

  • Purchase invoice and finance agreement
  • Pitch licence and park rules
  • Original and current annual fees
  • Rental income illustrations or statements
  • Emails, messages and sales brochures
  • Valuations and resale offers
See the full evidence checklist →

England · Scotland · Wales · Northern Ireland

UK-wide owner support

Holiday caravan agreements and available legal routes can differ across the UK. Our assessment records where your park is located, so the right jurisdiction can be considered from the beginning.

Check my circumstances

Frequently asked questions

Before you start

Does a fall in caravan value automatically mean I was mis-sold?

No. Static caravans and lodges normally depreciate. A review usually turns on what was represented before purchase, whether important costs or restrictions were omitted, and whether those statements influenced your decision.

Can you help if I have already sold or handed back the caravan?

Potentially. Former owners may still have relevant documents and evidence about the original sale, fees and eventual disposal. Time limits can apply, so it is sensible to obtain an assessment promptly.

What if the park says everything was in the contract?

The contract is important, but it is not always the whole story. The sales process, prominence and clarity of key terms, and any statements made before signing may also be relevant.

Is the initial assessment really free?

Yes. Completing the HPOH assessment and receiving an initial review is free and carries no obligation. If a specialist later offers to act, any charges and terms must be explained separately before you decide.

Are you connected to my holiday park operator?

No. HPOH is independent of Haven, Parkdean Resorts, Park Holidays UK, Away Resorts and all other park operators.

Your information. Your options.

Find out whether your ownership concerns deserve a closer look.

Free, confidential and without obligation.